There is a kind of service called "exceeding expectations", and there is a kind of trust called "Sanyi"!

His name is Yu Yizhou - a service engineer of the Sichuan-Chongqing branch, mainly responsible for Sichuan Province and Chongqing CityRotary drilling rigwelding work.

Sichuan Province has a total area of 486,000 square kilometers, and Chongqing has a total area of 82,403 square kilometers, with an average monthly service mileage of 7,500 kilometers. Since joining the company in 2010, he has always maintained the quality of being slow and pursuing excellence, and is also known as the "stubborn old metaphor". No matter how far or near, windy or rainy, if a customer in Sichuan and Chongqing has a problem, he can always drive a service car in time.

Although the distance is long, it can test the quality of service

On the afternoon of October 19, 2021, he received a call from the customer's operator that SR235 needed to be serviced, so he immediately contacted the warehouse parts manager to prepare the parts. On the 20th, he drove from Chengdu450 kmIt lasted 5 hours, and in the afternoon at the scene in Dazhou, he started working before he could rest for a moment.The whole process was completed in one go, without a trace of mud and water! The welding work is completed in 1 hour.

After finishing work, on the way to drive away, he received a call from a colleague saying, "Luzhou Gulin needs to do services, and the situation is dangerous and needs to be dealt with urgently."

Regard service as life

At 7:00 the next morning, Yu Yizhou called his colleagues, going to bed early and getting up early, and cherishing time has been a good habit he has developed for many years! Then detoured from Dazhou City, Sichuan Province to Luzhou City, passed through the borders of Chongqing and Guizhou, drove more than 500 kilometers for more than 7 hours, and finally arrived at Gulin County, Luzhou City. Driving for a long time is already the limit for ordinary people, and for him it is just commonplace!

Yu Yizhou arrived at the scene in the afternoon, and because the construction site was still under construction, he negotiated with the customer after finishing the site on the third day. Arriving at the construction site early on the morning of the third day, due to the narrowness of the construction site, two large rotary excavation equipment worked together on a bridge bearing, and an excavator assisted in the construction, making it more difficult to unfold the already small space.

Because the site was muddy, the service vehicle could not enter the site at all, so he used an electric welding machine on the construction site.Welding is required to stand on a 2-meter high drill bucket.He said that in order for the mast not to deform, the vertical weld must be cut on the track first, welded and polished flat, and then cut the other two sides, otherwise the weight of the upper mast will compress the cut seam and cause the mast to deform.Unexpectedly, Yu Yizhou is not only skilled, but also careful!

The essence of service is to forget service

After completing the mast welding in the morning and taking a break at noon, he threw himself into the welding drill pipe again. Yesterday, due to the operator's mistake, he broke the oil pipe clamp of the power head, and he welded it to the customer again. Finally, at 18:00 p.m., all welding work was completed.

One minute on stage, ten years of hard work off the stage is not wrong at all! He has been engaged in electric welding for more than 30 years, choosing different welding methods, welding temperatures, current and voltage magnitudes, technique angles, etc. according to different materials......He can control it very precisely. Whether it is a square head, a drill pipe, or a mast, he is not a problem.

Returned to Chengdu Sany Heavy Industry 6S Center early on the morning of the fourth day.The return journey is 450 kilometers, and the drive takes more than 5 hours。 The trip covered 1,450 kilometers in just four days.

It is there such a group of people who can always rush to the front line of service. We must tell customers with actions that Sany service is always on the road, and we are willing to do our best to make the service unstoppable, which is the commitment of all three people to every customer!