Excellent service case|Enthusiastic service, exquisite technology - pile driver Yu Jin Zhai Hongquan

The needs of our customers are our only mission.TrinityserveWe will never forget our original intention, use a persistent attitude, and exhaust all means to fulfill our mission.

In 2021year11month17Day, customerThe equipment is out of order, due to the tight deadline, the customer called one by one to ask how to deal with it. Zhai Hongquan, a service engineer, comforted the customer on the phone, preliminarily told the customer the cause of the failure, and set off to the construction site as soon as possible. On the way, the warehouse pipe accessories were consulted, and the warehouse management informed that the main winch reducer was not in stock, and it would take three days to send the logistics. After arriving at the construction site, the customer told him that the construction schedule was relatively tight and there was still room left200root pile, the project requirements are mandatory12month1At the end of the pile foundation, the customer's two equipment were constructed14—15root/days and nights can not be constructed. After on-site consultation with the customer, the drill pipe was salvaged first, and the preliminary project was completed and waited for the special vehicle of the main winch reducer to be shipped.

In the evening22The main winch reducer arrives at the first time and is installed on site in the early hours of the morning2The test equipment is normal, and the SMS informs the customer that the equipment can be constructed normally, and the customer immediately calls over and says with joy---Zhai Gong has worked hard!

The customer is our big customer, the existing equipment five are all our equipment, after several years of after-sales service work, the customer has been very recognized by Sany after-sales service, daily bit by bit service, I don't know how many times to let the customer moved, for this customer presented a pennant.