31 perfect score answer sheets! Sany Group's 2024 Outstanding Service Engineer was announced

There is always such a group of figures, wearing sweat-soaked overalls, escorting Sany equipment. Their footsteps are all over the world, measuring the grand map of the world's infrastructure. The customer's call is the clarion call for them to rush to the scene.

At the just-concluded 39th Trinity Festival, 31 service engineers from various units of the group were honorably awarded the highest honor of "2024 Excellent Service Engineer".

Among them, some of them have joined Sany since their internship at school, and have accompanied and grown together with the company; Some people bravely acted as "retrogrades" when typhoons were raging; There are also people who still go to the scene in the extremely cold environment of more than minus 20 degrees Celsius to solve problems for customers......

pick upLet's step into their world and see how they have built their solemn promise of "customer first" with their actions.

Sany Group's 2024 Outstanding Service Engineer

Sun Zhaopeng Heavy Machinery Shandong agent

In 2019, it joined the Sany service system, and in 2024, the sales of accessories will be 1.17 million yuan, the service order will be 401, and the service order satisfaction will be 100%. Achieve zero complaints, zero negative reviews, and always adhere to the service attitude of "slow as hatred, not overnight".

Tong Hao Heavy Machinery Shenyang agent

Joined Sany in 2010, is currently responsible for the maintenance and management of more than 200 pieces of equipment in Shenyang, with superb maintenance skills and good communication skills, won the unanimous high praise of customers, more than ten years of customer complaints, zero negative reviews!

In 2024, the sales of accessories will be 1.53 million yuan, the annual order will be 292, and the satisfaction score will be 100 points, which will make outstanding contributions to polishing the first brand of Sany service!

Lin Shuangxiong is the agent of heavy machinery in Fujian

The annual sales of accessories are 1.0722 million yuan, the annual service order volume of individuals is 510, the service order satisfaction score is 100 points, and more than 50 sets of medium and large excavation equipment are undertaken alone, and the second place in the service skills competition in 2024 is successfully promoted to senior service engineer.

Wu Hui is the agent of heavy machinery in Hunan

The total annual orders were 468, ranking third in Hunan, with 100% service satisfaction; It has been praised by customers for many times, and the annual sales of accessories reached 2.86 million yuan, ranking first in Hunan.

Tan Xi'an is the agent of heavy machinery in Guangzhou

In 2014, he joined the Sany service system, with superb maintenance skills and good service attitude, to provide customers with different personalized solutions, and truly interpret the service tenet of Sany "as long as you make a phone call, I will do the rest".

No matter how the market changes, the sales completion rate of personal accessories has always been maintained at more than 150%, and the comprehensive ranking has been among the best, and in 24 years, it has still handed over 100 points of customer satisfaction, zero customer complaints and bad reviews, and 1.46 million yuan of accessories sales.

Ma Dongcheng Heavy Machinery Shaanxi agent

In 2024, 572 annual orders will be completed, and the sales of accessories will exceed 1.29 million yuan. After 10 years in the company, he has always adhered to the enthusiasm and dedication to his work, and has overcome many problems for customers with professional skills and excellent service; With excellent communication skills and a positive attitude to solve problems, we can greatly improve customer satisfaction and establish a good service image for the company.

Ran Chao Heavy Machinery Guizhou agent

In 2024, it will perform well in regional equipment management and sales: responsible for the stable operation of 180 equipment, which effectively guarantees the stable development of business; Actively engaged in teamwork, helped Da Dig successfully sold 5 units, completed a total of 374 orders, and the annual sales of accessories exceeded 2 million yuan, ranking among the best in the team. Customer satisfaction reached 100%, winning high recognition and praise from customers.

Liu Fan Chongqing agent

Responsible for the service of 230 excavators, complete 649 service orders throughout the year, conscientiously and practically do a good job in each service, ensure that customers do not lose, and are widely praised by new and old customers.

In 2024, the individual will achieve 1.27 million yuan in spare parts sales, with excellent service indicators, and obtain a one-click call rate of 100%, a timely arrival rate of 97.6%, and a service satisfaction rate of 98.6.

Liu Dong is an agent of Heavy Machinery in Inner Mongolia

The annual sales of accessories are 3.01 million yuan, and more than 80 sets of large-scale excavation equipment are responsible; 497 personal service orders and 129 call orders were completed throughout the year, and customer satisfaction was 100%. He went to the entrepreneurial coal mine to stay in the mine, and stayed in the mine for more than 300 days a year, and facilitated the customer to purchase 29 machines for the second time.

Zhou Hua Heavy Machinery Jiangsu agent

He has been in the company for more than ten years, insisting on customer-centricity and serving every customer well. In 2024, the one-click recall rate will be 100%, the customer satisfaction score will be 98.97 points, the total orders will be 418, including 133 call orders, and the sales of accessories will be 750,000 yuan, and the service process will receive unanimous praise from customers.

Li Yaowei Heavy Machinery Xinjiang agent

In 2024, a total of 489 service orders will be completed, with a customer satisfaction score of 100, zero complaints and zero negative reviews throughout the year, and accessories sales of 1.93 million yuan. The working environment in the mining area is harsh and the conditions are difficult, and we solve the equipment problems for customers in a timely manner and ensure the normal operation of the equipment, which has won unanimous praise from customers in the mining area.

Chen Yongfu, Pump Road Hebei

In 2017, he joined Sany and was appointed as the Regional Service Director of Shijiazhuang in 2019 with his outstanding performance. In 2024, Chen Yongfu led the office to overcome obstacles and achieved the first place in service orders and the first in aftermarket sales.

In 2024, Chen Yongfu's service indicators will be among the best, with an annual order volume of 1,502, including 117 cross-border orders. Whenever he faced an emergency, he could appear on the scene calmly, quickly troubleshoot for customers, maintain good customer relations, and effectively promote the customer's follow-up procurement plan.

Chen Yongfu has always been customer-centric, company-oriented, positive, full of passion, with the attitude of "high standards of current affairs" and the execution of "do more and say less, do first and then say", stick to the front-line post and shine for Sany.

Yu Lihui Pump Hainan

He has been in the company for 18 years since he came to Sany from school internship, and has always adhered to the front line of service, always keeping Sany's service concept of "all for customers and creating value for customers" in mind, and adhering to the values of "being a man first, then doing things" to serve customers.

At 16 o'clock on September 6, 2024, Super Typhoon No. 11 "Capricorn" swept through Hainan, Yu Lihui overcame many difficulties, regardless of personal safety, and became a "retrograde" in the typhoon, taking the initiative to inspect more than 200 electric vehicles for customersMixer trucksTo ensure that the equipment can be used normally and safely, it is praised by customers, and it is interpreted with practical actions to interpret responsibility and responsibility.

Shuguang Liu, Pump Road Guangxi

He joined Sany in 2014 and is now the service director of Nanning Office, and has always worked silently with a high sense of responsibility and mission as the driving force, winning unanimous praise from customers and colleagues.

In 2024, it will achieve zero responsibility for bad reviews, no illegal operations, and no complaints about service and accessories at the service level, showing a very high service level; In terms of business development, the sales of accessories were 2.51 million yuan, the sales of insurance were 200,000 yuan, and the maintenance business exceeded 600,000 yuan, and all business segments achieved comprehensive and stable growth.

Liu Shuguang actively participates in the training of new products such as electric mixer trucks and refrigerated trucks, and continuously improves his professional skills, which can be called a technology pioneer in Guangxi. During the in-service period, 8 newcomers were trained, and more than 20 technical support work and more than 10 customer trainings in Guangxi were completed in 2024, which contributed to the coverage and improvement of the company's technical services.

Cao Xiaofeng, Pump Circuit, Guangdong

He joined Sany in 2009 and has not had a single customer complaint or bad review in the course of 15 years of service. In 2024, the sales of personal accessories will be 3.08 million yuan, the annual completion rate will be 120%, the group satisfaction will be 100, zero complaints and zero negative evaluations will be achieved, and all indicators for the year will be overfulfilled.

In the process of service, Cao Xiaofeng is loyal and upright, diligent and hardworking, always adheres to the concept of "service creates value", solves problems for customers in the first time, and wins a high degree of trust and affirmation from customers. During his service, a customer purchased Sany host equipment for many times, including 14 pump trucks and 13 truck-mounted pumps, and the annual spare parts purchase was more than 2 million yuan.

Pengjiangcheng Pump Road Jiangsu

He joined Sany in 2011 and has been working conscientiously and responsibly for 14 years, providing customers with high-quality services all night long. In 2024, the comprehensive indicators of individual accessories, overhaul, service competitiveness, customer satisfaction and other comprehensive indicators will rank first within the agent.

From November 27th to 28th, 2024, Wang Wei, general manager of the marketing company of the pump circuit division, visited the major customers in Suzhou, and the customers in charge of Peng Jiangcheng highly recognized and praised their long-term hard work and work attitude for the sake of customers.

Li Weiqing re-established the service support department

In 2024, Li Weiqing's car-following service Sany will rebuild its first 4,000-ton equipment, feedback 16 effective improvement suggestions, and solve 8 breakdowns; 5 sets of super-large tonnage equipment for car follow-up service throughout the year, 10 over-tonnage operators and 8 large-tonnage service engineers were trained; Docking 73 sets of super-large tonnage equipment, more than 300 cases of service technical support and customer remote technical support; During the service period, 21 sets of super-large tonnage equipment were inspected, more than 100 cases of residual problems were handled, and 7 operator trainings were organized.

10 fault cases, 6 training courseware, 36 product improvement and rationalization suggestions were output throughout the year, and there were zero complaints and zero negative reviews during the service period, and customers were given three pennants.

Song Cunxing re-established the Shenzhen agent

In 2024, it will be awarded the five-star engineer of the Restart Division for 7 times, and 306 service orders throughout the year will have zero negative reviews, zero complaints, and zero violations, and will be well received by regional customers, achieving parts sales of 700,000 yuan, ranking in the forefront of the region.

In July 2021, the customer's equipment was working in the foundation pit, and at this time, there was a sudden rainstorm, and the customer planned to collect the car, but found that the power take-off could not be canceled, and the rain would flood the equipment. After receiving the call order, Song Cunxing rushed to the scene against time, half-squatted in the muddy water to troubleshoot, and finally took back the equipment in the pouring rain and stopped the loss for the customer in time.

Wang Lusheng re-established the agent in Guangzhou

Large-tonnage service engineer, expert service engineer, Guangzhou regional skill competition champion, professional strength is highly recognized. The cumulative number of man-hours has exceeded 10,000, which has effectively promoted the intelligent process of automatic man-hours in the system.

In 2024, the 1,800-ton crane of Qingyuan customer was working on the top of the wind farm, and the equipment was suddenly struck by lightning, and the electronic control system on the board was completely paralyzed. Wang Lusheng quickly formulated a plan, called a crane to lift the engineer to the fault place, and accurately replaced the overlift and boom controllers, which effectively guaranteed the smooth progress of the wind farm construction. The customer was very satisfied with the team's emergency response capabilities and repair efficiency.

Yuan Yong re-established the agent in Hubei

As a large-tonnage service engineer and service director, responsible for over-tonnage car follow-up service and agent technical support.

On July 20, 2024, after receiving a request for help from a regional engineer in Yichang, a 350-ton crane purchased by the customer broke down during the construction process.

Ding Xuesong Heavy Energy Service Company

During the construction of Tongyu 922 prototype hoisting and electrical installation, as the chief commander of the early installation, the installation operation was completed within only 28 days, which effectively promoted the follow-up commissioning progress and successfully realized the initial commissioning and grid connection within 35 days.

In the Hami Balikun new energy prototype project, he is responsible for installation quality control and technical support, and predicts potential problems in the installation process and provides temporary countermeasure support.

Actively engaged in the collation and training of technical data, compiled the "One-page Paper on the Control of Precautions for the Construction of Outsourcing Mixed Towers", and produced courseware and video recordings related to mixed tower training.

Wang Xiaomin, Heavy Energy Service Company

During the Kazakh KWE project, he helped to overcome the problem of lagging progress in the early stage of the project, solved the problem of fan foundation pouring, completed the hoisting and grid connection of the unit on time, kept the electricity price for the owner and received a letter of thanks, and the wind turbines of the project passed the 240 assessment at one time.

In China, assist the regional manager to follow up the progress of the 500 inspection of the Huolin River and Tongliao large base projects, and complete the task according to the node; Sort out the regular inspection, investigation, technical transformation and other work in the planning area, and organize relevant meetings and publicity; Properly deal with the problem of obstruction of the wind turbine in Xiliujiazi, and complete the replacement of the slewing ring in a timely manner; Solve the remaining problems of 4 wind turbines in Hami Balikun New Energy Project, promote the project to be connected to the grid at full capacity on time, and once again win the owner's letter of thanks.

Ren Yan reinstalled Yunnan Branch

Efficiently completed 228 service orders throughout the year, of which 117 were called orders. With excellent service skills, we provide two-way services for fully mechanized excavation and fully mechanized mining, and gain a full score of 100 points in customer satisfaction.

In 2024, the sales of accessories will reach 12.75 million yuan, successfully completing the established tasks. At the same time, 100% of the suggestions were adopted, which effectively promoted the improvement and promotion of product quality.

Liu Hao reloaded Xinjiang Branch

Set a benchmark for the team for the full maintenance project, timely service response, fast problem handling, equipment attendance rate of more than 98%, radiation regional key customers, and empower host sales.

Assist in the training of wide-body vehicle service personnel, and the training coverage rate of wide-body vehicle service personnel is 100%.

Yin Xiaojun, HAECO East China

2In 024, 518 service orders were completed, and the maintenance technology was first-class and unanimously recognized by customers; Breakthrough in the field of accessories sales, the actual sales of 2.3 million yuan, with a completion rate of 191.67% far exceeding the expected target; Conscientiously stick to the post, zero complaints throughout the year.

Kai Zhang, HAECO North China

In 2024, 358 service orders will be completed, and the sales of accessories will be 3.16 million yuan; Completed the upgrade of two China III engines and China IV engines to help customers upgrade their equipment for environmental protection. Working diligently, skills and performance have improved and increased year by year, and have been highly recognized by customers.

Li Chunliang Pile Driver North China Branch

In 2024, the annual sales of accessories will be 2.81 million yuan, ranking fourth among the branches; 439 service orders were completed throughout the year, and there were no negative reviews throughout the year; Completed 4 technical support orders and 8 cross-border service orders.

On the afternoon of September 27, 2024, we received a call from a customer, and the customer placed an order to feedback that the pressurized wire rope of the power head of the equipment broke, resulting in the power head falling down. Li Chunliang rushed to the construction site as soon as possible, due to the narrow and limited site, the mast could not be put down, and the replacement of the wire rope could only be carried out at high altitude, and the whole process could only be operated by relying on two square timbers that were erected. Under difficult conditions, he worked all night for nearly 13 hours and completed the replacement of the pressurized wire rope of the equipment at more than 5 a.m. on the 28th. The customer was very moved by the efficient and professional repair service, and presented a pennant.

Bu Jianhua Road machine northwest

Xi'an service director, led the team to ensure the smooth construction of the equipment in the expansion project of Juzhoumei, Linfa, Qutai and Xibao, which was well received by the owner. And led a team of four people to complete the sales of 5.21 million yuan of accessories. There were no complaints, no violations, no responsibilities for bad reviews throughout the year, and the order satisfaction score was 99.6.

Li Hangyu Xinjiang Branch of Industrial Vehicle

He has been stationed in the remote northern Xinjiang region for a long time, actively solves difficult vehicle faults, and has good service order indicators for the service stations under his management, with annual spare parts sales of 184,500 yuan, and two community suggestions have been adopted.

On November 18, 2024, the excellent service deeds of high-altitude mine rescue were praised and rewarded by the group; Participated in the second phase of skill improvement training in 2024, and ranked third in the comprehensive assessment; The service work has been well received by customers, and the customers in charge of it have repurchased many times.

Xie Dong: Energy Equipment Eastern

He led the Northeast region to complete the annual service work perfectly, with a regional service satisfaction score of 94 points and a customer satisfaction score of 89 points, ranking first in the regional ranking; The sales of personal accessories were as high as 5.09 million yuan, ranking first in the individual ranking.

When the equipment was being constructed in a cold area of more than minus 20 degrees, there was an emergency situation of batch bursting radiators, and Xie Dong urgently coordinated with the supplier to transport spare parts by air and complete the replacement of 10 radiators within a week. A number of customers presented pennants and letters of thanks, and the service work was highly recognized.

Zhang Haibin Heavy Truck North China Branch

Serving more than 600 vehicles in Tangshan, covering 17 different customer groups, always adhering to customer-centricity, solving customer problems in a timely manner for many times, and winning praise from customers.

In 2024, a total of 211 remote technical support sessions were provided to North China, and more than 20 incurable diseases were successfully handled, improving the efficiency of regional fault solving. Strictly control the warehouse management and maintain 100% accuracy throughout the year; The annual outbound circulation amount of accessories reached 15.52 million yuan; Focusing on team building, we successfully led 5 newcomers to conduct Friday training for North China, and also went to the central Hebei region for service support to help solve service market problems.