Sany ECC control center guides intelligent services in the new era

In the field of construction machinery manufacturing, Sany's service is unique. Whether it is its "211" promise (arriving at the customer's site within 2 hours, solving general faults for customers within 1 day, and accurately arriving within 1 day for common accessories), or its "service journey" activity, it is an effective interpretation of the business philosophy of "everything for customers". Perhaps in the eyes of many people, Sany's service has long been full marks, but the self-improvement of Sany seems to be not satisfied, while pursuing product innovation, they are also pursuing higher service quality, such as promoting service to intelligence.

Sany ECC Control Center, which is Sany's global customer management system, allows Sany to monitor its equipment distributed around the world in real time, so as to further improve its service level to customers and better control capital risks.

Troubleshooting is faster and management is more worry-free

Every equipment left by Sany can be found in the background of the ECC control center, enter the management center of the selected equipment, and the basic situation of the equipment can be seen at a glance. For example, the operating position of the equipment; For example, the cumulative working hours of the equipment, the cumulative fuel consumption, the monthly or annual busyness, etc. The system can also display the historical operation trajectory of the device in the form of animation over a certain period of time. This allows Sany to know the condition of each device well.

Once a certain equipment fails, engineers can quickly troubleshoot the fault based on the data returned by the equipment and guide customers to repair independently, thereby further saving the maintenance time of the equipment. If this remote guidance does not work, Sany will send engineers close to the equipment to the site for repairs. In addition to the data fed back by the system, Sany also has a service vehicle deployed around the world, which is convenient for customers to quickly obtain when they need to use other resources.

This system not only allows customers to deal with equipment failures *5656 times, but also facilitates customers to manage their own equipment. When the customer binds his mobile phone to the system, the system will send the device's public information to the customer's mobile phone within the specified time. If a customer's equipment is operating in a certain area, and the customer does not want his equipment to be responsible for projects outside this area, he does not need to "track" the site by himself or delegate others, but only needs to set the operating area of the equipment through the system.

Plan ahead and let the service go from "passive" to "active"

If getting a failed device back up and running at a fast pace is already a remarkable thing, then the ECC control center seems to tell us that its existence is much more valuable than that. Based on the data feedback from the system's monitoring feedback of the equipment at all times, it is easy to make predictions about the equipment. On the one hand, the customer can inform the customer of the results of this prediction, so that the customer can perceive in advance and adopt reasonable and effective treatment methods, so as to improve the use efficiency of customer equipment.

Identify malicious arrears and grasp customer credit

For construction machinery equipment, due to its high price, many customers will choose to pay in installments. On the one hand, this method gives customers great convenience, and on the other hand, it also puts the machine factory at great risk. If the customer does not comply with the promise of repayment on time, it will have an adverse impact on the OEM. However, the birth of the ECC control center has added a layer of protection to the whole machine factory.

If a customer reaches the repayment deadline but does not take action to repay, the machine manufacturer can remotely lock the customer's equipment through the system, so that it loses its ability to work, and then resumes its use of the equipment after repayment. Of course, this kind of locking is not an impersonal death rule, before the lock, Sany will screen the behavior of the customer who owes money, so as to clarify whether it is a malicious arrears or other circumstances.

Through the data of the system, you can clearly know the operating rate, start time and other information of a certain equipment, so as to judge whether the equipment has achieved profitability. If the final judgment is that the equipment is profitable, it means that the customer has maliciously arrears, and in addition to locking the customer's equipment, the customer's credit will also be affected. And if the final judgment is that the customer has not repaid due to the market downturn, Sany will not only not force it to repay the money, but will also find ways to help the customer tide over the difficulties, for example, the original repayment cycle was one year, but now it has been changed to two years.

Today, with the gradual rise of intelligence, Sany, as a traditional industry, has not shown a conformist and self-contained demeanor. On the contrary, he let people see the courage of traditional industries to make bold moves and innovate vigorously in the new era. Innovation continues to create fresh blood for this enterprise, and innovation keeps this enterprise at the forefront of the industry. ECC control center not only pushes Sany's service to a new height, but will also have a new impact on the development of intelligent services in the entire industry!