2016.10.13
On October 12, the Sany Heavy Machinery Service Thanksgiving and Autumn Order Meeting with the theme of "Ten Years of Wind and Rain Better Sany" was held in Kunshan, Jiangsu Province. Yu Hongfu, chairman of Sany Heavy Machinery, and Fu Weizhong, general manager, attended the order meeting and delivered speeches. Customers and agents from all over the country participated in the order meeting. At the meeting, Sany Heavy Machinery released the "5231, worry-free life" service 2.0 value commitment, aiming to bring a better service experience to new and old customers and make customer value *5655.


Yu Hongfu, chairman of Sany Heavy Machinery, attended the order meeting and delivered a speech
In 2006, Sany Heavy Machinery settled in Kunshan, and in the past ten years, Sany Heavy Machinery and customers have supported each other, accompanied each other through thick and thin, and developed together. The impressive sales performance of 100,000 units relies on the quality and thoughtful service of Sany *Yue.
Yu Hongfu said that the achievements of Sany Heavy Machinery in the past ten years, in addition to research and development technology, also come from Sany to serve customers with a sincere attitude and achieve unparalleled service.

Fu Weizhong, General Manager of Sany Heavy Machinery, released the service 2.0 value commitment - "5231, a lifetime of worry-free"
Ten years of glory will now open a new chapter. At today's autumn Thanksgiving order meeting, General Manager Fu Weizhong released the value commitment of Sany Heavy Machinery Service 2.0 - "5231, worry-free for a lifetime", and once again upgraded the service for customers. More than 6,000 customers in 26 sub-venues witnessed the historical moment of the release at the same time.
"5231" simply means: "5" - 50% off: 50% saving on the recycling and replacement of heavy parts*5661; "2" - second supplement: 24-hour fault handling, 12-hour compensation shift; "3" - three guarantees: 3 years warranty, 19 tons and aboveDig bigThe whole machine is extended to 3 years/7000 hours; "1" - one delivery: service fee within 10,000 hours, 12 free inspections within 20,000 hours.
Professionals pointed out that through service transformation and upgrading, Sany Heavy Machinery has transformed from extensive to precise, single to overall solution, traditional to Internet digital services, and resource-consuming services to value services, integrating customers' service behaviors from before purchasing machines to equipment purchase and after equipment operation into a customer-oriented value chain, intending to create a new era of value chain services and set an industry benchmark.
Fu Weizhong said that "5231" is the confidence of Sany Service and the confidence of products, and Sany will not forget its original intention, consistently serve customers, and become a trusted partner of customers. The service commitment of "5231, worry-free for a lifetime" allows customers to enjoy higher quality services at a lower cost, and create more value for customers with high-performance Sany products at all times.
"With a paranoid attitude, we will exhaust all means to achieve the point of irreparable service." Sany Heavy Machinery has always pursued the service tenet of Chairman Liang Wengen, and served customers with a persistent and pure attitude. Whether it is the hot sun or the middle of winter late at night, as long as the customer makes a phone call, Sany service engineers and equipment maintenance personnel will arrive in time to deal with equipment problems and solve problems for customers.

Liu Zhong, vice president of marketing of Sany Heavy Machinery, presented awards to the top ten service stars
At the site of the thanksgiving order meeting, Sany Heavy Machinery commended 10 annual service stars, annual equipment maintenance stars, and annual construction stars, thanking them for their contribution to the service commitment of Sany Heavy Machinery for customers.
This order meeting also ushered in a group of special guests - Miss World. As we all know, Miss World represents beauty, wisdom, affinity, friendliness. This time, Sister Shijie will "cooperate" with the rugged and powerful excavator of Sany Heavy Machinery in tooling to show the combination of power and beauty. This kind of combination is also like Sany's products and Sany's services, with solid product quality and friendly service, so that customers are like a spring breeze.


Miss World workwear catwalk, showing the combination of power and beauty
At the order meeting, the purchase customer also participated in the lottery. The order meeting ended with the singing of singer Rong Zhongerjia's "Beyond Dreams", which is also a portrayal of the spirit of Trinity.

The winning customers presented awards on the spot
Service 2.0 is Sany Heavy Machinery's upgrade of service quality and commitment to customers, "5231" adheres to the service tenet of all for customers, *5655 minimizes customer costs, creates *5655 value for customers, solves customer worries, and improves user experience. At the same time, it will also set an industry benchmark and maintain the sustainable and healthy development of the industry.
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