Sincere Service | -35°C blizzard slowed down for 10 hours and 300 kilometers to rescue

In mid-February,Trinity heavy truckChengyuan Service Station received an urgent outing rescue work order. When the customer Mr. Cao was transporting goods through the Hulunbergen River area, the axle made an abnormal noise and could not continue driving. Sany heavy truck Chengyuan service station immediately responded to the demand,Emergency rescue plan.

Why do you say that?"Urgent"Therefore, the Inner Mongolia region is falling at that timeA heavy blizzard, the temperature is low-35℃, the road surface has long beenIcing!The service station is located at the point of failure of the vehicleMore than 300 kilometers, it is very difficult to go out to rescue! There are also potential safety hazards for service engineers going out.

No matter how harsh the climatic conditions are, it will not be an obstacle for Sany heavy truck service engineers to go out to rescue. The Hulunbuir area belongs to the northern section of our country, -35°C is extremely cold, and customers are isolated and waiting for help.

At the critical moment, Chengyuan Service Station insistedFacing the snowstorm, go out urgently。 Affected by road icing, the speed of going out can only be slowed down under the condition of ensuring safe driving.

It was originally a 4-hour drive, but after driving slowly for 10 hours due to heavy snowstorm and icy roads, the service engineer finally arrived at the stop of the broken down car at 8 p.m. The car stopped, and the service engineer hurriedly handed the food and hot water prepared in advance to Mr. Cao to solve the axle fault troubleshooting.

At this time, the road surface has already turned into ice, a thick layer. Service engineers are neatDrill under the car to check and repair without the slightest hesitation。 Maintenance in ice and snow and at night is more difficult. elapse20 hours non-stopAfter investigation and processing, the service engineer replaced the damaged parts of the axle gear outdoors at -35°C, and the fault was completely eliminated.

Even if you wear thick clothes, you can't help but be penetrated by ice and snow, and the clothes of service engineersWet and dirty； Even if you fill your stomach the day before, you can come down for a day and a nightHungry and tired。 The customer Mr. Cao saw everything in his eyes and was very moved and grateful for Sany's service!

In order to make Mr. Cao more at ease, the service engineers insisted on following the car for 20 kilometers to ensure that the vehicle failure was completely eliminated and there were no remaining problems, and then they finished their work and returned to the service station.

After a day and night, night falls again, and it is difficult to walk on a snowy night, the service project is running slowly again10 hoursFinally, he returned safely to the service station in the early morning.

No matter how harsh the conditions, plateau snow-capped mountains, mountains and deserts, severe cold and heat, when customers call Sany Service, the whole team willWe will do everything possible to solve problems for customers, just to serve sincerely.