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Earth-moving machineryConcrete machinerycraneRoad machineryPiling machineryCoal machineryPort machineryWind power equipmentSany heavy truckTrinity ConstructionPetroleum equipmentTrinity EnvironmentEnvironmental engineeringEmergency rescue equipmentMining dump truckstip truckAerial work machineryLithium battery equipmentWarehousing and logisticsPhotovoltaic productsHydrogen equipmentCrushing equipment
Micro-diggingSmall diggingMedium diggingBig diggingWheeled excavatorsLoaderDiversify your productsAttachments
Pump trucksMixer trucksConcrete batching plantOn-board pumpsElectric vehicle on-board pumpsTow pumpMortar pumpsWet sprayerFilling pumpsNew energy mixer truckDry mix mortar mixing plantMortar/concrete dual-purpose batching plant
Truck cranesAll-terrain cranesTruss boom crawler craneTelescopic crawler craneMultifunctional crawler craneFlat-top tower craneTruck-mounted cranes
Reach stackerContainer empty container handlersforkliftGrab steel (material) machinePure electric port tractorTelehandlersShore-to-shore container cranesRail-mounted container gantry craneRubber-tyred container gantry craneGantry crane
3.X Medium and low wind speed wind turbines4.X Medium and high wind speed / all-weather / customized product platform5.X-6. X MW customized product platform
Smart PC equipmentIntelligent AAC equipmentIntelligent steel processing equipmentMobile crushing and screening equipmentMould fixturesCategory 2 standards3 soft 1 platform
Mechanical fracturingElectric fracturingOil-connected equipmentWellhead automationOilfield machineryFracturing pumps
Pure electric road cleaning vehiclePure electric solid waste collection and transfer vehicleMunicipal maintenance vehicles
Compressed air foam fire truckdroneSpecial-duty fire trucksCombat logistics support fire trucksRaise jet fire trucksAscending platform fire truck
High-speed homogenization systemDouble-layer extrusion coaterRoller pressing and slitting machineZ-type cutting and stacking machineWinding machinePrimary and secondary injection machinesCompound capacity needle bedModule PACK line
Sany Heavy Industry Sany Heavy Industry Co., Ltd. (SH:600031)
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Sany Renewable Energy Sany Renewable Energy (SH:688349)
Home > Campaigns > Front-line submissions | Henan Sany Chen Zhiping: 16 years of perseverance, shining in an ordinary post!
Front-line submissions | Henan Sany Chen Zhiping: 16 years of perseverance, shining in an ordinary post!
2023.06.13
Sany pumping
Chen Zhiping, a senior service engineer at Henan Sany, joined a company in Xiangtan, Hunan Province after graduating from university in 2005. The company is small, but he is highly regarded by the leadership, from the shop floor to technology to marketing, he is familiar with all aspects of the business. Chen Zhiping did not want to stop there, his young restless heart drove him to want to see the bigger world, and before deciding to go to the coastal city, he thought about going to Changsha, the provincial capital, to try, which has been 16 years now.
In April 2007, Chen Zhiping chose to enter the already famous Sany, and in June of the same year, he came to Luoyang, the ancient cultural capital of Henan, to start his career as an engineer. At that time, he often ran tunnel projects, and the tunnel was full of dust, the machines roared, and accompanied by the sudden "cannon sound", the sound shook the ears for a long time.He said that digging concrete with customers in the middle of the night is commonplace, and he still can't remember how many midnights are on the way to the construction site.
"If the customer has N questions, we have to provide N+1 answers and solutions, so this also requires our professional knowledge to be excellent. Although I graduated from the construction machinery major, when the huge and complex machinery encounters changeable working conditions, strange failures will be derived, which requires strong theoretical knowledge and practical integration ability. Chen Zhiping said that the countless construction sites, the intimate contact with every piece of equipment and every screw, and the hardships and hardships with customers when the market is in a downturn have made him what he is today.
Chen Zhiping for many years of service parts satisfaction score, service order satisfaction full score, overhaul task completion rate of more than 100%, in 2012 to the Xinyang market, Xinyang overhaul plant continued to make profits for many years. The most prominent is the aftermarket transformation, which has completed 76% of the annual target from January to March 2023. At a creative age, it is a great blessing to transform high spirits into the concentration of Taoguang and obscurity.
As we all know, service work is boring, boring, and even some customers are demanding. How to achieve zero complaints in 16 years of service work, Chen Zhiping has deep feelings."From the customer's point of view, the customer's words always make sense. When encountering contradictions, the first thing we should think of is that the customer is God, the parent of food and clothing. He said.
"How to practice the service to the point where it is impossible to do it, the first thing is to have a good attitude of serving customers, and then the skill level." Not only does he ask to do this, but he also requires engineers in the region to have this sense of service. In this way, why worry about not doing a good job in service work?
Time flies, 16 years have passed in a blink of an eye, with the advancement of the company's digitalization and intelligence, the mode of service work is also constantly changing, Chen Zhiping actively updated his knowledge reserve and skill improvement to adapt to the changes of the times. He said that as a service worker of Sany, we will learn if the customer needs it, and the original intention of "all for the customer" is engraved in the heart of every Sany person.This is an ordinary service engineer of Sany, an old story, but it is the struggle of every ordinary person, and it is one thousandth of the strength of the Sany brand, which is indispensable.
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