Customer Discussion | Sany Heavy Duty Wide-body Vehicle Customer Symposium was successfully held in Shenyang

On September 8, Sany Heavy Duty Wide-body Vehicle Customer Symposium was held in Shenyang Industrial Park. 12 business leaders from 10 customer coal mines across the country were invited to attend the meeting. Mr. Qi Jian, Chairman of Sany Heavy Equipment, Mr. Qu Xiaofei, General Manager, Mr. Sun Hao, General Manager of Marketing Company, and other major leaders attended.

At the beginning of the meeting, Mr. Sun Hao, general manager of Sany Heavy Equipment Marketing Company, introduced the guests and delivered a speech, he welcomed and thanked the customers for their visits, and said: "I hope that the leaders will give more valuable suggestions and opinions, so that we can better improve and enhance our products and better serve customers and friends." Subsequently,Mr. Sun Yanlin, director of the Pure Electric General Institute of Mining Vehicle Research Institute, introduced the new products of Sany Heavy Duty Wide-body Vehicle Series to the on-site customers and answered their questions. Mr. Xia Yu, Deputy Director of the Intelligent Operation System of the Digital Intelligence Headquarters, introduced the newly launched service system - "Old Steward", which can comprehensively record vehicle operation data and provide a basis for vehicle maintenance.

During the meeting, customers and friends spoke widely and expressed their opinions. Mr. Ma Guorong, Deputy General Manager of Xinjiang Junrui Zhongyan Mining Equipment Co., Ltd., said: "Sany wide-body vehicles have high safety and advanced design concepts. Another customer said, "The overall attendance rate is very high, it can be maintained at 98%, and there have been no major failures." ”In addition to the product itself, Ms. Hou Yan, the financial minister of Wuhai Ruitaida Engineering Services Co., Ltd., the customer representative, was also deeply impressed by Sany's after-sales service: "Sany's service engineers are very hard, with a good attitude and high level, and the service is also very good, which really solves a lot of worries for us." ”

For the cargo boxes, cylinders and some parts that are of high concern, the customer representatives and the main leaders of the company have carried out in-depth discussions and exchanges, and put forward many valuable suggestions. Mr. Hou Cheng, director of the hybrid institute of Sany Heavy Loading Mine Truck Research Institute, said that he would carefully record and adopt opinions and suggestions to speed up rectification and further improve product quality.

Before the end of the meeting, Mr. Qi Jian, chairman of Sany Heavy Equipment, made a concluding speech and gave instructions. "Please ask the service department to make a list of the problems involved, coordinate with each department to solve them within a time limit, and give countermeasures to feedback to customers. Our employees should go to customers more often to investigate, really understand product problems, and listen to customers' voices. ”

This symposium was specially held by Sany Heavy Equipment for wide-body vehicle customers across the country, aiming to exchange user feelings, discuss product advantages and disadvantages, and listen to opinions and suggestions. With the development of new energy and unmanned driving technology for mining vehicles, Sany wide-body vehicles have also been actively exploring and practicing in the direction of electrification and intelligence.