Service Pioneer | In the cold winter, his professional service was praised

"Hey, hello, I'm Wu Shandong, a Sany service engineer. As soon as he picked up the phone, the other side was shocked and hurriedly said the problem with his equipment. It turned out that Linyi Zhenqiang Hoisting Co., Ltd. received a job to replace chemical equipment, which required 220 tonscraneImmediately set off, but before leaving, the operator noticed that there was a slight oil leak in the arm.

Hearing this, he comforted the customer while looking for the nearest intersection to make a U-turn: "Don't worry, I will arrive in the shortest possible time, and the construction will not be delayed, please rest assured." ”

23 minutes later, Wu Shandong arrived at the parking lot of Linyi Zhenqiang Hoisting Co., Ltd. Dressed in thin overalls, he walked quickly to the equipment with a toolbox, and kept preparing for the drill. The minus 10 degree wind blew Wu Shandong's body a little stiff, but he did not slow down the speed of his work.

When he was ready, Wu Shandong picked up the wrench and slipped into the big arm and began troubleshooting. He introduced: "According to the previous conversation with the operator, I roughly determined that the oil leakage of the boom was due to the long-term use of the equipment, and the boom vibrated back and forth to loosen the valve of the oil circuit, which is a conventional fault. When I went in, it was not true. ”

"I tightened the valve with a wrench and the problem was solved, and after screwing it, I double-checked other places and made sure that there was no oil leakage, and it only took more than 10 minutes before and after. It may sound like a fault that can be easily solved, but because of the large boom and the cramped inside, it can take a lot of time to find the leaking valve accurately without professional training. ”

After the equipment returned to normal, Wu Shandong got out of the big arm and found the customer waiting next to the equipment with his jacket.

Wang Ziqiang of Linyi Zhenqiang Hoisting Co., Ltd. said: "The temperature was very low that day, coupled with the wind, and the big arms were all ice hands, but in order to save time, he wore thin clothes on the field. I saw that he was shivering a little and tried to let him go into the house to warm up, but he insisted on finishing his work first and then did not put on his jacket until the fault was completely eliminated. ”

Wang Ziqiang was very moved by Wu Shandong's performance, and took the initiative to post a circle of friends to praise Sany Service. He wrote: "When you buy a car, you buy a service!" Kudos to you for your warm service. ”