Service Pioneer Line|3 times a day, tireless and continuous

Liao Shuilong, intermediate service engineer of Sany Crane, joined the industry in 2022 and is currently in charge of the Shanghai regionTruck cranesof maintenance work.

In November last year, he received a call for a 50-ton machine. Originally, the equipment was lifting cement blocks at a construction site in Qingpu District, Shanghai, but suddenly it was slow. The situation was urgent, and Liao Shuilong immediately transferred to the scene. Due to the strict control of the construction site, vehicles could not enter, so he walked for half an hour with his tool bag on his back to the equipment, and began to diagnose the fault before he had time to rest.

It turned out that the customer accidentally pressed the turtle speed gear by mistake, Liao Shuilong skillfully adjusted the speed of the equipment, and the equipment returned to normal after a while. He did not leave immediately after the fault was resolved, but carefully explained to the customer the operation and solution that was easy to be accidentally touched.

As soon as it was processed here, before he had time to eat lunch, Liao Shuilong's phone rang again. A customer in Songjiang District reported that the equipment rotated without action. In order not to affect the progress of construction, he set off again.

After arriving at the scene, he quickly began to inspect and found that the equipment had been used for too long and needed to replace the rotary valve. So he immediately contacted the accessories department to retrieve it, and while waiting for the accessories, he received a call from a customer in Pudong. There was no way, Liao Shuilong could only immediately contact his colleagues around him to take over, and after handing over the work at hand, he drove to Pudong, 50 kilometers away.

The sun rose from the east and the first rays of sunlight came out, the sky lowered the curtain and scattered the stars, the continuous work and non-stop footsteps did not discourage Liao Shuilong's enthusiasm, but his enthusiasm became more and more sufficient.

In order to accumulate experience, Liao Shuilong accelerated his pace to adapt to the fast pace of Shanghai, plunged into the sea of cranes day and night, and gradually faded away from ignorance and childishness in the days of daily maintenance and dealing with customers. Customers in Shanghai are not prejudiced because he is young, on the contrary, they are appreciated because he is available and responsible.

Liao Shuilong with practical actions and business ability to interpret the "all for the customer" service concept, he said: "I am still young, Shanghai has unlimited opportunities for me to go out, service work is not once and for all, immediate results, I am busy a little more to help themselves improve." ”