Service figures丨When thousands of families are reunited, they are sticking to it

Sany electric heavy truck industry exclusive direct service model, with "On-site station + dedicated team + 24-hour responseFor the work creed, we provide "one-on-one" butler services to provide a solid guarantee for customers to operate and get rich.

Regardless of the length of the holiday or the distance, the direct service engineer "insists on continuous work and sticks to the post without slackening".[Service Characters], presenting you with the most authentic three-way dress。

He is the escort in the night sandstorm

In Chabuchar County, Xinjiang, the sandstorm raged on the night of the Dragon Boat Festival, and service engineer Zhang Yiteng learned that the customer's vehicle had a brake lock, and after analysis, it was judged that it was an AEBS relay valve failure.

With his extraordinary courage and professional skills, he found a faulty car in the dark and repaired it immediately.Despite the constant invasion of sand and dust, the maintenance space is very small, he still insisted on solving the fault in a difficult environment and showed the same dragon boat race"Strive for the first place and go straight ahead"General spirit.

He is the watchman who traveled around the four cities for three days

Liu Runquan, a service engineer in Changshu, Jiangsu Province, is responsible for the direct service of electric heavy trucks and light trucks in the region. From June 7th to 9th, he traveled to Changshu, Kunshan, Shanghai, and Suzhou, and in order to rush to the scene as soon as possible, he always did not care about resting, and took the initiative to follow the car every time he overhauled/modified the equipment.Once from late night to 8 a.m., and once from afternoon to 5 a.m, only to ensure the normal operation of customer equipment.

Three days, two nights and four cities, he truly interpreted what a three-day service is, whether it is response speed, active service or appeal handling, it is"Exceeding customer expectations and industry standards”。

He is a practitioner of "everything is customer first"

On June 8, the customer's equipment was loaded due to water intrusion in the high-voltage wiring harness, and the vehicle could not start, and stopped on the weighbridge of the wharf, causing congestion.With excellent technology, it only takes 15 minutes to initially restore the power of the vehicle, so that the mine could resume normal operation, and overtime worked overtime that night to solve the fault.

In addition, in order not to delay the normal operation of the customer's fleet, he waited for the teams to collect the cars at 10 o'clock every night during the Dragon Boat Festival"Summer coolness" care activity, to provide customers with vehicle maintenance and spare parts gift services,Won unanimous praise from customers。

They are just a "microcosm" of Sany Service soldiers, and there are hundreds of service engineers like them across the country, all year round, providing customers with full life cycle car protection.