Responsibility creates trust丨Sany Pump Division commends excellent service engineers



On October 26, at the third quarter agent conference of the pump business department, Mr. Jiang Qingbin, vice president of Sany Group and chairman of the pump business department, commended Ouyang Qunxiong, an outstanding service engineer, and awarded him an honorary certificate, a medal and a cash reward of 13,180 yuan to commend and affirm his outstanding contributions. This not only shows the great importance attached to service quality in Sany corporate culture, but also inspires every Sany person to keep up with the "advanced" and forge ahead to the "excellent".

Ouyang Qunxiong, joined the Trinity family in 2010, and in 2018, rooted in Guangxi Baise, he has grown up with professionalism and enthusiasm over the years, and has made great achievements on the road of service.

On September 30, 2024, an urgent call shattered the silence. The equipment of Nanning Hongzhigui Transportation Co., Ltd. suddenly broke down, and it was at the peak of the construction of key projects in Guangxi Road Construction, and the customer's 14 electric vehiclesMixer trucksCarrying the heavy responsibility of producing 30,000 square meters of concrete per month, each unit works more than 20 hours per day, with tight time and responsibility.

Ouyang Qunxiong heard the news and immediately drove there. After arriving at the scene, in the face of 13 square C55 high-strength concrete in the tank of the faulty equipment to avoid the risk of tank formation, he made a professional and decisive decision, first dismantled and washed, after five hours and more than 20 times, the concrete was finally cleaned up and the danger was saved.

Subsequently, after careful investigation, Ouyang Qunxiong locked the source of the fault as the compressor. However, the accessories are far away in Nanning, the logistics has been finished, in the face of the dilemma, Ouyang Qunxiong did not hesitate to drive 260 kilometers, after nine hours of congestion at the peak of the National Day, retrieved the accessories at 3 o'clock in the morning, and then returned to the construction site, racing against time to replace and debug, and finally successfully troubleshooting at 5 o'clock in the morning to ensure the normal operation of the equipment.

It was late at night, and Ouyang Qunxiong realized that he had not eaten all day, so he simply put on some biscuits and continued to drive home. The lights on the road were as brilliant as the stars, and Ouyang Qunxiong's figure was even more determined in the night. He had planned to return home to visit his elderly parents on National Day, but for the sake of the normal operation of customers, he resolutely chose to stick to his post and interpreted the true meaning of Sany service with practical actions.

Ouyang Qunxiong's efficiency and professionalism have won high praise from customers, and he is like a solid lighthouse, casting the unbreakable trust of customers with responsibility and responsibility, and becoming a strong backing for customers in difficult situations. Sany service, due to the perseverance and dedication of Ouyang Qunxiong and other outstanding engineers, shines even more brightly, so that customers are more determined to choose Sany brand, and jointly write a moving and brilliant chapter.