Sany Environment "Service First", Action Practice "Customer First"

In the golden autumn of September, service first. In order to effectively ensure the efficient and stable operation of customer vehicles and comprehensively improve customer experience,Trinity EnvironmentFrom September 26th to 27th, the service team carried out an intensive and efficient "service first" customer return visit and technology upgrade activity in Ganzhou, Jiangxi. The team moved to Ningdu, Chongyi and Xinfeng within three days, and won unanimous praise from customers with professional technology and sincere attitude.

On September 26, the first stop of the Sany Environmental Service Team arrived in Ningdu County, Ganzhou. The service team went deep into the customer's operation site and conducted a comprehensive "physical examination" of the Sany environmental equipment in operation. They not only carefully inspected the operating parameters of the equipment and the wear of key components, but also had in-depth exchanges with equipment operators and project leaders, and listened carefully to the detailed problems and valuable suggestions they encountered in daily use. This return visit is not a simple routine inspection, but an in-depth interaction with customers, aiming to understand customer needs from the source and collect first-hand information for subsequent product optimization and service upgrades.

After the return visit to Ningdu, the service team went to Chongyi County on the morning of September 27. Compared with regular return visits, this trip to Chongyi is more targeted. According to the company's latest technical standards and feedback from some customers, the service team has implemented special technical transformation and upgrades for local customers' equipment. At the job site, engineers efficiently completed the transformation and system commissioning work with their superb technology. This technical transformation not only improves the operational efficiency and environmental protection indicators of the equipment, but also more effectively prevents potential operational risks, and puts the concept of "service first" from "post-maintenance to active prevention and value enhancement", and creates greater value for customers with practical actions.

On the afternoon of the 27th, with the experience and enthusiasm learned from Ningdu and Chongyi, the service team arrived at the last stop of the trip - Xinfeng County. In the return visit to Xinfeng customers, the team focused on verifying the implementation effect of the early service suggestions and carried out a new round of refined maintenance of the equipment. The professionalism of service engineers to "think about what customers think and be anxious about what customers are anxious about" deeply moved customers. The person in charge of the customer said: "Sany Environment not only has excellent products, but also provides intimate services. They can always take the lead, take the initiative to solve problems for us, and work with us to ensure the smooth operation of the project. ”

The three-day intensive service trip to Ganzhou was compact and pragmatic, fully reflecting the core values of "customer first, service first" of Sany Environment. The service team measures responsibility with footsteps and conveys temperature with technology, which not only consolidates the bond of trust with old customers, but also writes a vivid footnote to the brand reputation of Sany Environment in southern Jiangxi.

In the future, Sany Environment will continue to uphold this service concept, normalize and deepen the "service journey", ensure that every customer can enjoy timely, efficient and value-added after-sales service, work with customers for a win-win situation, and contribute more to the protection of green waters and green mountains.