Interpreting customer first with action - a special feature on the story of service engineers

Ultra-long standby, fast response, mission must be achieved - this is not a superhero label, but a true portrayal of our front-line service engineers. They sweat and solve problems in places you can't see, and interpret what it means to "exceed industry standards and customer expectations" with their actions.

Day and night, the guardian is the chapter

01 Chen Jian (Central China)

Service engineer Chen Jian completed a special challenge with 14 hours of perseverance in an equipment delivery task. From sunrise to nightfall, he successfully installed and debugged Hunan's first pure electric forklift every second, and perfectly delivered it to Changsha Jixing Container Terminal. These busy fourteen hours have witnessed the day and night of the entire port, and also witnessed the solid footnotes he wrote for the construction of a green port with professionalism and sweat.

Acting at the command, every second counts

02Zhu Penghui (East China)

"An electric collector in operation of our company broke down late at night due to a battery system failure." After receiving the support request, service engineer Zhu Penghui rushed late at night and arrived at the scene within just 20 minutes after receiving the report, and immediately launched professional investigation and repair, providing a solid guarantee for customer operations with excellent service responsiveness.

03Zheng Chao, Zhang Kai (North China)

The customer's forklift suddenly had an engine SPN failure, causing the equipment speed to not go up. In order to ensure that customer production is not affected, service engineers Zheng Chao and Zhang Kai traveled overnight and arrived quickly, facing complex faults, overnight investigation and unremitting tackling. Finally, the equipment was successfully repaired before the customer's start of work the next day, ensuring the normal operation of the customer's equipment.

Trekking mountains and rivers, the mission must be achieved

04Fang Xuanyu (Western Land and Sea)

A customer has onereachstackerAfter receiving the task, Fang Xuanyu, an engineer of the Western Land and Sea Service, immediately drove more than 200 kilometers, crossed the region, rushed to the scene, and finally eliminated the fault in time.

Rise to the challenge, rain or shine

05Zhang Cong, Zhang Wen (East China)

A customer in Anhui has a new grabbing machine, and the customer's production task is urgent. Service personnel Zhang Cong and Zhang Wen were not afraid of bad weather, braved the rain to install the equipment, and met the urgent needs of customers in a timely manner with professionalism and sweat to ensure the smooth production of the equipment. They interpret perseverance and responsibility with professionalism and responsibility.

06Fan Jingtao (East China)

The customer's new forklift needs to be put into use as soon as possible. In order to ensure that the customer's business operation is not affected, service engineer Fan Jingtao overcame all difficulties and completed all installation and commissioning in a short period of time in a short period of time, and achieved the guarantee of customer operation continuity with all-out actions.

Whether it is 14 hours of uninterrupted perseverance or 20 minutes of rapid response; Whether it is the night to troubleshoot difficulties, or to ensure production in the wind and rain - every engineer is interpreting the service culture of "exceeding industry standards and exceeding customer expectations" with practical actions.

They are not only the guardians of technology, but also the bearers of customer trust. Salute to every service engineer who silently dedicates himself on the front line and must achieve his mission, your professionalism, responsibility and speed are the most moving business cards of Sany Offshore.