Sany 2023 Excellent Service Engineer, Ingenuity Shines!

"Customer first" is the cornerstone of Sany's operation, and excellent service is one of Sany's "three core competitiveness".

In Sany, there is a group of service engineers, who must achieve their mission and go all out, and strive all year round in every coordinate called by customers, at every construction site of equipment construction, and in every corner of the world where Sany brand is trusted. They firmly practice the commitment of "using a paranoid attitude and exhausting all means to achieve Sany's service to the point of being unparalleled", and have won praise and appreciation from customers.

At the "March Day" commendation party on February 29, 31 outstanding service engineers stood out and were awarded the company's highest honor of "2023 Excellent Service Engineer". Kudos to them!

2023 Outstanding Service Engineer

Tang Xufei

Heavy Machinery International Indonesia Self-operated Zone

The annual sales of accessories were 80.79 million yuan, prompting customers to repurchase 141 excavators, and the downtime rate of 1,500 equipment in the responsible area was only 0.2%, and 1,431 people were trained for customers, becoming a benchmark supplier.

Zhang Bin

Heavy machinery Shijiazhuang agent

In 2023, it won the first place in individual assessment 5 times, the first place in the branch 4 times, zero negative reviews for annual satisfaction, and 1.8 million yuan in accessories sales throughout the year! He is truly rooted in service and has won 100% trust from his customers.

Zong Xiaoli

Heavy machine Sanhui agent

In 2017, he joined the Sany system and was responsible for the service of service outlets in Sanhui Ju County, Shandong, and in 2023, the old customers of the outlets will repurchase 12 super-large digs, and the outlets will be shipped with 8.728 million yuan. He always said a sentence - "customers are no small matter, always put customers first".

Han Hao

Heavy machinery Ningxia agent

In 2023, a total of 350 orders will be completed, with zero negative reviews, zero complaints, 1.238 million parts sales, and a parts collection rate of 99.33%, which is a loyal practitioner of "everything for customers and creating customer value".

Liu Teng

Heavy machinery Hunan agent

In 2023, the sales of accessories will be 963,000 yuan, 633 orders, and the annual service satisfaction will be 100%; While completing various tasks, he loves to learn and study technology, and in 2023, he will pass the heavy machinery service engineer skills exam and be promoted to senior engineer of heavy machinery.

Guo Rui

Heavy machinery Guangzhou agent

Engaged in Sany after-sales service for more than 6 years, with superb maintenance skills and good communication skills, highly recognized by local customers, zero customer reviews and complaints in 2023, accessories sales of 670,000 yuan.

Roxing

Heavy machinery agent in Inner Mongolia

In 2011, he joined the company, serving 50 sets of equipment for the company's mine terminal customers, and facilitating customers to purchase 200 sets of machines and 20 sets of large attachments; The service indicators are zero complaints, zero violations, 100% customer satisfaction, and 1.31 million yuan of accessories are sold throughout the year; He has won the gold medal of Sany Heavy Machinery Accessories.

Zhang Jiezhong

Heavy machinery Xinjiang agent

In 2023, there will be zero complaints and zero negative reviews, accessories sales of 3.04 million yuan, and 310 service orders throughout the year, of which 54.8% will be called.

Feng Xuling

Heavy Machinery Guizhou agent

Joined the company in March 2018, now stationed in the mine service equipment 50 sets, highly recognized by customers, in the past 5 years without a single customer complaint, in 2023 a total of 350 orders will be processed, accessories sales of 1.3 million yuan, excellent service indicators.

Zhao Zhen

Heavy machinery Chengde agent

After 7 years in the company, he has been conscientiously sticking to the front line, as an exclusive service engineer for key customers, he has assisted in the sales of 12 sets of large digging equipment, actively maintained customer relations, and sold 1.11 million yuan of accessories in 2023.

Xie Yong

Heavy machinery Jiangxi agent

In 2023, the project team of the board of directors of the group will be seconded, and a total of 6,052 micro-excavation and super-large excavation man-hours will be edited, and a total of 55,307 excavator claims will be automatically edited, and an excavator knowledge base and loader knowledge base will be established, which contain massive knowledge and case data.

Xia Wangwang

Pump road Vietnam self-operated area

Responsible for serving and helping local agents in Vietnam, ranking first in the number of orders in the year; Assist agents to complete more than 800 pieces of equipment and more than 200 pieces of equipment technical transformation; Completed 150 agent training, assisted agents to train 300 customers, and trained more than 20 people to pass the primary technical transformation certification of pump trucks, which greatly improved the local service skill level.

Hu Zewei

Pump Anhui agent

Completed 328 service orders throughout the year, with zero negative reviews and complaints, 100 points of customer satisfaction, 100% one-click call rate, and 100% timely arrival rate; Achieved sales of 3.66 million single accessories, ranking first in the annual service accessories index; Predict the future parts demand plan for customers, ensure the attendance rate of customers' equipment, and win unanimous praise from customers.

Liu Zhengrong

Pump Sichuan agent

During the period of serving key customers, we adhered to the concept of "customer first", promoted customers to use a full set of 164 sets of Sany equipment, and then purchased the first batch of 50 Sany electric mixer trucks; There were 581 service orders throughout the year, with a one-click recall rate of 100%, and accessories sales of 3.5 million yuan, ranking first in Sichuan.

Liao Tiejun

Pump agent in Yunnan

Completed 871 customer service times throughout the year, with zero complaints and bad reviews, 100 points of service order satisfaction, and was praised by customers many times; Responsible for the first batch of more than 80 electrification equipment services of Yunnan Construction Investment, a major customer, conscientiously sticking to his post, he can always be seen in the customer's construction site, he is the perfect interpreter of "service first brand".

Wang talks about beauty

Pump agent in Guangdong

In 2023, the sales of accessories will be 4.19 million yuan, the completion rate will be 105%, the payment collection rate will be 100%, and the customer service satisfaction will be 100 points. For 15 years, we have zero customer complaints and complaints, and have practiced the service concept of "Sany Service Consistent" with our own practical actions.

Wang Kejun

Pump Ningxia agent

Serve the first batch of electrified equipment in Qinghai to ensure the efficient operation of all equipment; He served as a special service engineer for key projects such as Xicheng High-speed Railway Project and Maerfang Hydropower Station, ensuring the normal operation of equipment for key projects; The annual sales of accessories were 2.43 million yuan, and it was awarded the honorary pacesetter of the 2023 agent aftermarket contribution.

King Reason

Re-establishment of the Overseas Service Department

Feedback promoted 132 adaptability improvements of European SCE800TB-EV models, achieved a breakthrough in overseas electric products, and promoted the annual sales of 18 main engine units; 100% timely completion rate of service orders, green actions, and active inspections; The sales of accessories were 6.02 million yuan, and the task completion rate was 162%.

Wang Lei

Re-establishment of the Service Department

Six 2,400-ton ride-in services throughout the yearAll-terrain cranes, successfully completed the equipment commissioning, assembly and construction tasks; Train 10 customer operators; After 15 years of joining the company, he has zero complaints, and has won many customer praise and pennant awards.

Miao Shenyang

Re-establish Kunshan Sanhui agent

Senior Engineer of Truck Crane, Multi-skilled Worker of Crawler Service, Five-Star Service Engineer of Business Division; There were 916 service orders with zero negative reviews, zero complaints, and zero complaints, with a customer satisfaction score of 99.9 points, and a completion rate of 112% for spare parts tasks throughout the year, and the title of regional excellent service engineer was awarded for three consecutive years.

Yang Chuanyu

Re-energized Jiangxi Jiuxiang agents

Senior engineer, five-star service engineer of the business department, 100% customer satisfaction, maintenance order completion rate agent first; 4 apprentices have been trained for 4 consecutive years, all of whom have obtained intermediate skill certification; More than 60 customer circle of friends praised, won 3 customer pennants.

Hu Chaoyou

Reloading of overseas marketing companies

Responsible for equipment service in Uzbekistan, leading the team to ensure the stable operation of on-site equipment; The equipment attendance rate in the mining area is > 95%, and the annual customer service satisfaction score is 100 points; The timely arrival rate of the whole year was 100%, and the sales of regional accessories were 6.36 million, with a completion rate of 127%.

Mordrone

Reinstalled Yunnan Branch

233 service orders were completed throughout the year, including 125 call orders, with 100 service satisfaction points; In 2023, he will serve as the director of the Fuyuan office, and the sales of accessories in the office will increase by 13 times; With superb service skills, he can provide two-way services for fully mechanized excavation and fully mechanized mining, and has been selected as a reserve service manager by the whole country.

Pang Xiong

Heavy Energy Services Company

Led the team to complete the commissioning of 1,232 units in 71 wind farms throughout the year; The pass rate of unit commissioning is 100%, the timely rate is 100%, and the completion rate is 100%; The successful completion of the first foreign project within 12 hours of the successful grid connection of all units has won high praise from domestic and international customers and enhanced the company's brand image.

Guo Yonglong

Heavy Energy Services Company

In the face of the challenges of multiple operating surfaces and large bid spans, he led the team to accurately allocate resources, overcome the harsh environment and harsh climate, and successfully completed the hoisting and commissioning work of the project, assisting the owner to successfully achieve the goal of full capacity grid connection by the end of 2023.

Tian Chengwen

Overseas business headquarters in Central Asia

The asphalt mixing plant of the customer in Kyrgyzstan is specially configured, and he has served on site for 66 consecutive days, successfully completed the installation, commissioning, training, trial production and other work of the whole asphalt mixing plant, exceeded the customer's expectations to achieve the delivery of the whole plant, and promoted the customer to repurchase about 5 million yuan of Sany equipment.

Yi Qi

Overseas business headquarters in West Africa

With 313 orders and 100% satisfaction throughout the year, as a representative of the "Nigeria Belt and Road" special issue of "Liuyang Daily", Sany's image was established, which reflected the spirit of Sany employees who are not afraid of hardship and tiredness.

Deng Bo

Pile driver Hunan Branch

The service director of Changzhutan region, the annual spare parts sales are 3.2 million, the spare parts sales completion rate is 200%, and the pile driver Hunan branch ranks first; Won the quarterly evaluation of the business department twice, no complaints and no negative reviews after 4 years in the company, and received 2 customer pennants.

Wen Lei

Road Machinery South Branch

Zero negative reviews, zero complaints, zero violations, and 100 points of order satisfaction throughout the year; Ensure the smooth construction of Sany equipment in projects such as Huilong Expressway, Huizhou No. 1 Highway, and Changshen Expressway expansion, and expand brand influence in the local area; Reversed the purchase of products by 2 customers, so that the Huizhou market achieved a breakthrough.

Cai Jiaben

HAECO Fujian Branch

In 2023, 523 service orders will be completed, and customer banners will be obtained many times, helping to achieve the sales of quay cranes and more than 100 electric products in Xiamen. Breaking through the sales of bulk accessories in Xiamen Port, it will win the bid for 8 large port machinery spreaders in 2023, with a total amount of nearly 4 million yuan.

Zhou Zihao

Heavy truck North China Branch

He led the team to create 5 direct service centers stationed in various regions of Tangshan, provided after-sales service guarantee for 650 Sany electric heavy trucks, and obtained 3 pennants from customers; More than 10 excellent service engineers have been trained in Tangshan to provide on-site services all over the country.