Sany Service and the world - Sany Service in the heart of Saudi customer Ather Khaled

In Jeddah in August 2014, the Saudi port city with the Empire State Building, as usual, although it was just past 10 o'clock, the weather was as high as 40 degrees, and the roads were empty. "Our excavator has encountered a problem, and the breaker pipeline of the 3 excavators is constantly leaking oil," a man said in a hurried tone, "Boss, hurry up and notify the personnel to repair it!" ”

Ather's company was working on a new mine project, but the existing excavators were not up to the task. So a month ago. He listened to his friend's suggestion and bought 4 Sany SY235C excavators. Unexpectedly, less than a month after installing the J brand breaker, this situation occurred, and Ather immediately contacted the after-sales staff of J Company, but he could not contact the other party.

Anxious, Ather changed his mind and contacted the Sany maintenance personnel and asked them to send someone to the construction site immediately. When Ather drove to the construction site, Sany maintenance personnel had already climbed onto the hot excavator in the scorching sun, inspected the mechanical oil leak on the spot, and asked some relevant questions to the local operator.

The maintenance staff told Ather that the reason for this situation was that their private breaker did not meet the work requirements of the Sany excavator, and the oil inlet pressure was too high, causing oil leakage in the pipeline, and this situation had appeared a week ago, but the local operators did not know this situation and continued to operate, resulting in this large-scale oil leak. Preliminary estimates suggest that extensive replacement of parts may be required this time, and the maintenance cycle may be longer.

When Ather and Sany salesperson explained the situation, the other party took the initiative to offer to bear all the personnel and equipment costs for this repair, which made Ather's original dissatisfaction and worries disappear.

Every time Ather went to the mine to inspect the progress of the project, he saw Sany maintenance personnel lying on the scorching sand, relying on excavators under the high temperature, sticking to their jobs. They have successively replaced 30% of the parts of 3 excavators, no matter how late the repair is completed, they will test the performance of the assembled machines on the spot, and inspect another excavator that has not yet failed, and guide local drivers to operate and maintain the equipment correctly. Sany maintenance personnel use * short time to ensure that 4 equipment are put into use as scheduled, and the maintenance personnel have also won a good reputation among workers, so that when other brands of excavators fail, workers will directly find the Sany maintenance personnel on site to solve it in time!

After this incident, Ather took the initiative to call the salesperson of Sany and proposed that "Sany provides 100% service to customers, whether it is professionalism or service attitude; I believe in Sany products and hope to continue to cooperate with you. And the excavators of other brands originally owned have also been replaced by Sany one after another, and Ather has almost become a fan of Sany, and he is happy to be a guest speaker at every product promotion meeting, promoting Sany's machinery and word-of-mouth publicity among friends. The following year, Sany's sales in Saudi Arabia doubled, and Sany's reputation spread to neighboring countries. Ather is very happy about this, "Good product quality, reasonable price and quality service must win the market. Sany machinery also expanded from Jeddah to the entire Saudi market with the expansion of Ather's business.

Two years have passed, and the 4 excavators bought that year are still running well, and the product quality of Sany can not only withstand the test of engineering strength, but also withstand the challenge of time! Every time Ather introduces Sany products to the bosses around him, he will advise them to use Sany genuine accessories no matter what machinery they buy!