Sany Heavy Machinery released the service 2.0 value commitment

On October 12, in order to give back to the majority of new and old customers, Sany Heavy Machinery held a national linkage autumn thanksgiving order meeting in Kunshan. At the meeting, Sany Heavy Machinery released the service 2.0 value commitment - "5231, worry-free for a lifetime", reducing the cost of customer equipment use, making customer value *5655, and bringing customers a better experience.

Upgrade service promise for peace of mind

Following the launch of a series of digital service commitments such as S123, Sany Heavy Machinery has once again upgraded its services for customers and launched the "5231, worry-free life" service 2.0 value commitment.

"5231" simply means:

"5" - 50% off: 50% savings for recycling and replacing heavy parts *5661;

"2" - second supplement: 24-hour fault handling, 12-hour compensation shift;

"3" - three guarantees: 3 years warranty, 19 tons and aboveDig bigThe whole machine is extended to 3 years/7000 hours;

"1" - one delivery: service fee within 10,000 hours, 12 free inspections within 20,000 hours;

Customers who purchase Sany excavator products in 2016 and later and sign a service agreement can enjoy the service commitment of "5231, worry-free for a lifetime".

There is no need to worry about the loss of parts, and the heavy parts can be easily replaced

Due to the frequent use and heavy workload of excavators, the loss of components is inevitable. From the customer's point of view, Sany Heavy Machinery saves the cost of use for the customer, and the customer chooses to replace the recycled or new parts with the same function to restore the performance of the machine, *5661 can save 50% of the maintenance cost. The closing parts include hydraulic parts: main pump, main control valve, slewing reducer assembly, traveling reducer assembly, hydraulic cylinder; Engine: various types of engines used in Sany excavator; Electrical part: controller, display. The replacement recycled heavy parts can also enjoy Sany's warranty service, with a warranty period of 9 months or 1,500 hours for recycled heavy parts and 18 months or 3,000 hours for new parts.

Handle fault compensation shifts *5655 to protect the interests of customers

If the shutdown failure or power drop of more than 65% (subject to inspection and confirmation by Sany service engineers) seriously affects the performance of the equipment due to design, manufacturing, and material defects within the shelf life, you can call the 4008 service hotline of Sany Heavy Machinery to contact the service engineer to deal with it, and Sany Heavy Machinery guarantees that it will be processed within 24 hours or 48 hours or 72 hours (except for force majeure, the specific fault handling time is determined according to the region), and the overtime part is compensated every 12 hours. Sany Heavy Machinery will give customers the corresponding amount of spare parts compensation according to different models. It ranges from 500 yuan/shift for models less than 19 tons to 2,000 yuan/shift for models greater than or equal to 40 tons.

Extended warranty and free service are not missing

The standard quality assurance period of 19 tons and above medium and large excavators is 18 months or 3,000 hours, in order to bring customers a better use experience, Sany Heavy Machinery upgrades the service commitment, extending the warranty period of 19 tons and above medium and large excavators to 3 years or 7,000 hours; The warranty period of excavators under 19 tons is extended to 12 months or 3,000 hours. The warranty period of the heavy parts is extended to two years or 4,000 hours. The quality assurance period is from the date of delivery to the customer or the cumulative operation time of the machine, whichever comes first (see the "Quality Assurance Statement" for the specific scope and content of the quality assurance).

If the operating time of Sany excavator is less than 10,000 hours, service maintenance personnel are exempted from spot inspection (stipulated 11 point inspections) and maintenance (maintenance in line with the provisions of the "Quality Assurance Statement", and damage caused by force majeure or human factors is not within this scope). ), man-hour and mileage fees incurred in the process of technical rectification by Sany Designation. Within 20,000 hours of excavator operation, 12 free inspections will be sent to designated models, and the working hours and mileage fees incurred during the inspection of service maintenance personnel will be exempted.

To enjoy the above Sany exclusive services, you only need to purchase Sany excavator products and repair and maintain parts using Sany approved genuine parts.

SANY has always pursued the service tenet of all for customers, *5655 minimizes customer costs, solves customer worries, and provides customers with high-quality products and thoughtful services. Service 2.0 is an upgrade of Sany's commitment to customer service, and "5231" allows you to choose Sany and have no worries for a lifetime!

Note: Sany Heavy Machinery has the right to interpret this service commitment.