Sany Heavy Equipment 2023 Value Service Global Tour ended successfully

After 146 days, more than 300 people worked together in service, R&D and quality assurance - the 2023 Sany Heavy Equipment Value Service Global Tour was launched on May 18, visiting 831 customers, serving 241,000 kilometers, and achieving a customer satisfaction rate of 100%!

The event is divided into five theaters, namely the Eastern Theater, the Northern Theater, the Western Theater, the Wide-body Vehicle Theater, and the International Theater. On the land of the motherland, our service team has galloped thousands of miles, east to the coast of the Bohai Sea, west to the Qinghai-Tibet Plateau, south to the mountains and rivers of Yunnan and Guizhou, and north to the Mongolian grassland; In the overseas market, Sany's service team has footprints in more than 30 countries and regions such as Argentina, Brazil, Russia, and South Africa.

     Equipment physical examination, send health: The service soldiers are not afraid of the scorching heat and difficulties, and send professional inspections to Sany equipment - 5522 sets (sets) of inspection equipment, and 100% output health examination reports; Strictly implement the "4 1s" standard action, check 47 key components for each equipment, eliminate hidden dangers, and escort the safe production of customers.

     Bring in, go out：Sany service and R&D team went to the front line of service, walked into the hearts of customers, and effectively solved customer problems - this activity went abroad to carry out 157 customer trainings, trained 4011 customers, customized training courses according to customer needs, on-site Q&A, examination and evaluation, and comprehensively improved customer skill level. 177 customer questions and suggestions were collected, and the review and answer rate reached 100%.A total of 19 customers from all over the country and 21 business leaders participated in the symposium to discuss the advantages and disadvantages of products, exchange use feelings, listen to customer opinions and suggestions, promote product improvement, and deepen quality service.

       Mining enterprises are united and win-win cooperationIn order to give back to customers, Sany Heavy Equipment launched the "Gold Medal Operator" activity, with the goal of training and exporting 100 gold medal operators every year, aiming to cultivate a group of professional operation and maintenance personnel for key customers and friends. This year, Sany Heavy Equipment signed a "mining enterprise alliance" agreement with 11 major customers, carried out three phases of gold medal operator training, trained and certified 113 people, and exported professional talents for the industry through the form of "study examination" + workshop training + outdoor development + university professor lectures + mine manager daily report.

• We adhere to the service concept of "all for customers, create customer value";
• We follow the service policy of "using a paranoid attitude and exhausting all means to achieve the service to the point of no return";
• We pursue the service vision of "exceeding customer expectations and exceeding industry standards".

Sany Service will always stick to the customer's side and wholeheartedly fulfill its commitment to customers with actions.

Sany Heavy Equipment Value Service Global Line, we will continue to meet next year!