Service Journey - Companionship and Witness of Cotton Coat: Do things to the maximum extent of your ability

In Gao Peifa's service car, in addition to various tools and common accessories, a cotton coat is particularly conspicuous. Gao Peifa said: "The weather in Inner Mongolia changes greatly, and snow is common in September and October, and this jacket is my good partner." ”

Entering October, the temperature in Inner Mongolia has been in the single digits. During the National Day, Gao Peifa received a call for troubleshooting in the big arm, from 8 o'clock in the morning to 2 o'clock in the afternoon, the longest time in the big arm for more than 3 hours in a row, when the maintenance was finished and took off the protective clothing, the whole body was completely soaked. He said indifferently: "It is very troublesome to maintain the arm, the space is small and difficult to operate, and the temperature inside is high and sweaty, which is very common in the service process. ”

Since joining the company in 2021, Gao Peifa has traveled a total of 167,000 kilometers and a total of 1,175 service orders, including 669 maintenance equipment and 357 troubleshooting.

In Gao Peifa's eyes, not being afraid of dirty or tired is just the basic, and to do a good job in service, you must be willing to drill and constantly improve your knowledge and ability, so as long as the R&D personnel go to the region to do collaborative services or customer research, Gao Peifa must be asking all the way.

Once, an electrical engineer under the regional support system upgrade, just not long ago Gao Peifa encountered an electrical problem did not understand, in order to help customers completely solve this "small problem", Gao Peifa a sentence "by the way" to the R & D engineer back and forth ran more than 400 kilometers, the R & D engineer return time to change the delay of one day, the next morning was dragged by Gao Peifa to the overhaul plant to open a small stove. When the R&D engineer left, he joked, "It's a pity that you don't do marketing."

At the end of each service, Gao Peifa will chat with the customer for more than ten minutes to understand the specific situation of the customer's car, so as to formulate more professional and accurate maintenance opinions for the customer", his attitude has been highly recognized and feedback from the customer.

In this regard, Gao Peifa humbly said:"It is my job to do a good job of service, and to do things to the maximum extent of my ability is to explain to customers and myself."