Excellent Service Engineer Column|Xu Chao - with the customer as the center of the circle and the responsibility as the radius

On the vast construction site of the Jiangsu, Zhejiang and Shanghai free shipping areas, his figure can always appear when customers need it most. He is Xu Chao, a service engineer of the Southeast Branch, a post-90s young man who accurately draws the "circle" of service in the high temperature, sweat and rush. The center of this "circle" is always the customer; And the radius is his unreserved professionalism and responsibility.

Rushing to the rescue, he used sweat to define "three speeds"

In the midsummer of July, the surface temperature at noon in Hangzhou exceeded 45°C. Xu Chao suddenly received a service order from eviscom software, contacted the customer for details as soon as possible, and then drove to the scene under the scorching sun with special tools. On arrival, the rig was scorched by the sun. Without a moment's hesitation, he put on his gloves and quickly climbed onto the hot rig platform to start investigating.

In the scorching sun and the residual heat emitted by the machinery, he focused on inspecting every component. The oil quickly stained my hands, sweat flowed down my neck, and the back of my work clothes was already soaked and shiny. After accurate diagnosis, Xu Chao immediately urgently coordinated the warehouse to allocate new parts, and organized the on-site master to disassemble and assemble them together. From daytime to late at night, he breathed a sigh of relief when the new components were installed, the equipment roared again, and the drill pipe drilled into the ground again. Unable to wipe the oil and sweat all over his face, he carefully reminded the operator of the precautions for follow-up operations.

"Customers trust us, we have to do a good job." This unpretentious sentence is Xu Chao's service creed. In this emergency repair that is racing against time and competing with high temperatures, he perfectly interprets what "urgent customers are anxious about".

Perseverance is the original intention to cross mountains and rivers

This responsibility is not a one-day achievement. Xu Chao, born in 1992, has been deeply involved in the professional field of pile rig rotary drilling and drilling maintenance since joining Sany in 2019. Five years have honed him from a newcomer to a trusted service engineer in the mouth of customers.

His daily work radius covers Hangzhou, Huzhou, Jiaxing, Ningbo and other core cities, ensuring the normal operation of Sany equipment in this economically active area of the Yangtze River Delta. And his home is in Shandong, more than 800 miles away. For wanderers far from home, the annual family visit leave is particularly precious. But whenever a customer calls and equipment "lie down", he is always the first to respond, temporarily suppress the expectation of going home for reunion, and give priority to the construction site.

In the run, it is extraordinary 

Xu Chao's story is a microcosm of the Sany service engineer team. There are no rhetoric, only silent giving; There is no earth-shattering, only day and night. He took failure as the enemy, equipment as a companion, and wrote extraordinary perseverance in ordinary posts with oily hands and sweat-soaked workwear.

With the customer as the center of the circle and the responsibility as the radius, he used his youth and sweat to draw one perfect "service circle" after another on every construction site and every equipment repaired, winning the most sincere recognition from customers, and also adding the most dazzling brilliance to the golden signboard of Sany Service.