China Construction Machinery Business Network: Sany "fans" self-report: no regrets about getting married with Sany

Source: China Construction Machinery Business Network

My name is Wu Zhenhui, a native of Dexing, Jiangxi Province, and now I am the head of the equipment section of a construction machinery company. For an engineering company, the excavator brands to choose from are diverse, and I am only loyal to the Sany brand on the road of choosing an equipment brand. First of all, I would like to thank the company for its trust and support to me, and at the same time, all of this is also due to the income and returns created by Sany excavator, which proves that my decision to choose Sany was wise.

In 2009, I was introduced by a friend, I bought 5 excavators of other brands, and the early equipment worked well relatively satisfactorily, but with the passage of time, after the equipment passed the warranty period, the size problems continued to appear, and the after-sales service was quite untimely. Often because of equipment failure, after-sales service and maintenance are not timely, often stoppage, due to the delay of the construction period, causing great economic losses to the company, this situation has occurred many times to make me very distressed. With the continuous expansion of the project, the excavator work can not keep up with the speed, in order to improve the work efficiency, the company's leaders decided to purchase 3-4 excavators to meet the needs of the business. Because of the previous "lesson", so this time I focused on after-sales service, and deeply realized that no matter how good the excavator is, it also needs a competent "doctor" to manage and maintain, so in the excavator brand purchase, I have done enough work to inquire and visit the major brands.

Loyal "fan" of Sany products - Wu Zhenhui

"With a paranoid attitude, exhaust all means, the service to the point of no return", this is in a visit to a number of brands Sany a sales representative told me, he said that this is the chairman of Sany Liang Wengen's commitment to customers, sales representatives said this is Sany service concept and spirit. After a few days I have been inquiring about the relevant information about Sany excavator, * after the verification of the information is: no matter in the quality, fuel consumption, after-sales service and other information, Sany evaluation is quite high, so I have the brand "bang heart" idea, in June 2011 at the Sany held order meeting, I resolutely ordered 6 Sany excavators, 4 SY215, 2 SY365 equipment.
I still remember that when I saw Sany's service staff coming to the construction site for delivery service in *5656, a young man in blue overalls enthusiastically stepped forward to greet me and politely handed over a business card, that is, the person in charge of after-sales service who has been responsible for maintenance in the later stage. "Hello Boss Wu! In the future, all the after-sales problems of your equipment are responsible for me, I am very happy to serve you, as long as you call in the future, we will immediately arrive to solve the problem for you! He said with a smile, *5656 times of contact made me feel deeply, this is the service attitude of Sany service engineers, and it also makes me feel that the decision to choose Sany is right.
When it comes to Sany after-sales service, I have to praise Peng Jianxiong, a young man, for his ability to endure hardships and a strong sense of responsibility, and the spirit of Sany service is appropriately expressed in him. What made me deeply affected was that time, in the early morning of July 1, 2013, due to improper operation of the operator, coupled with the collapse of the excavator fell from the hillside into the river below, the excavator was quite seriously damaged, when I heard the news, the whole person was numb, and suddenly felt that the sky was dark, and the despair was beyond words. In the case of extreme urgency, I *5656 thought of Xiao Peng in *5656 time, so I dialed the phone on the other end, and a beep rang...... About 40 minutes later, I saw them sweating profusely drove over, I was extremely depressed at that time, Xiao Peng arrived at the scene to constantly comfort my emotions, helped me contact the insurance company and patted my chest and promised to do my best to rescue the excavator, but I knew that it would be easier said than done. At that time, Xiao Peng didn't say a word, pulled up his trouser leg and walked directly into the river, and after determining the damage to the equipment, he returned to the shore to discuss the rescue plan with me. For three days and three nights, Xiao Peng and Xiao Zhao have been running around in the rescue of equipment, and several rescue plans have failed to salvage the excavator, but they have never given up, and have readjusted the rescue plan on the basis of failure again and again. In the process of equipment rescue, he was * 5656 rushed into the water, with good "water", fixed the wire rope of the crane, although failed again and again, but he never gave up, until * after the successful pull of the excavator up. When the excavator was successfully towed ashore, everyone present applauded and shouted for them. I admit that I was really very moved at that time, as the saying goes: "Men don't flick when they have tears", and at that moment my eyes were moist, because in despair it was Trinity who gave me hope, and I was even more convinced that my original choice was correct and beautiful. "With a paranoid attitude, exhaust all means to achieve the service to the point of no return", this is not a sales representative is fooling, nor is it a means of promotion, because Sany's service engineers have proved all this with practical actions.
In July 2012, I no longer inspected, no longer hesitated, and purchased 2 SY365 and 1 SY75 at the Sany Ordering Fair. With the continuous expansion of the project, I purchased one SY75 again in October and December of the same yearSmall diggingNow there are a total of 11 Sany excavators, and people in the area affectionately say that I am a loyal "fan" of Sany. Because on the road to choosing the equipment brand, I realized that good after-sales service is very important, and I found the intimacy of "family" from the service engineers of Sany.